Booking & Availability
How do I book my florals?
Simply choose your favorite florals, select your date slot, and complete checkout online. After booking, we will reach out to confirm your event details and finalize everything.
How far in advance should I book?
To ensure proper scheduling and preparation, the latest standard booking time is 7 days prior to your event date.
If your event is less than 7 days away, you are still welcome to contact us to check availability. We will do our best to accommodate last-minute requests whenever possible.
However, bookings within 7 days of the event cannot be guaranteed and will depend on availability, scheduling, and logistics.
What happens after I book?
Once your reservation is placed, we will contact you to review your event details, confirm timing, and answer any questions before your event day.
Delivery & Setup
Do you deliver and set up the arch?
Yes. Setup and takedown are always included at no additional cost so you can enjoy your event without worrying about logistics. Delivery is free within 20 miles of Woodridge, IL. For locations beyond 20 miles, a delivery fee of $1 per mile applies. Our maximum delivery distance is 50 miles.
Do I need to be present during setup?
Not necessarily. As long as we have venue access and setup instructions, our team can handle everything.
How long do rentals last?
Our rentals are designed to cover your entire event day. We coordinate delivery, setup, and pickup around your schedule so you can enjoy your florals from start to finish.
All rental items are reserved for one location per day. Once the arch and aisle flowers are installed, they are intended to remain in that location for the duration of the event.
If you would like the setup moved to a different location during your event (for example, from the ceremony space to the reception area), the move must be performed by the Luxi Blooms team to ensure the arrangements remain secure and undamaged.
A $100 relocation fee will apply for moving the setup to a second location within the same venue or event site.
If you plan to have the décor moved during your event, please let us know in advance so we can properly schedule our team.
Other Details
Can I use the arch outdoors?
Yes, but outdoor setups depend on weather and surface conditions. We may recommend placement adjustments for stability and safety.
What is the pick up policy?
Free pickup is included until 10:00 PM. Late pickup fees apply after this time:
10:30PM charge of $50
11:00PM charge of $75
11:30PM charge of $100
12:00AM charge of $150
When possible, we are happy to coordinate next-day pickup with your venue to help avoid late fees. This option depends on venue approval, item availability the following morning, and our scheduling.
I have a question that isn't listed, what should I do?
We’re happy to assist with any additional questions. Please feel free to email us at bookings@luxiblooms.com and we will get back to you.
Policies
What is your cancellation policy?
A 50% non-refundable deposit is required at the time of booking to reserve your event date and rental items. Your booking is not confirmed until the deposit has been received.
The remaining 50% balance & any additional fees (if applicable) will be charged 30 days prior to your event date.
If you cancel your booking 30 days or more before your event, the remaining 50% balance will not be charged. However, the initial 50% deposit is non-refundable, as it secures your date and prevents other bookings for that time.
If a cancellation occurs within 30 days of the event, the full balance may be charged and is non-refundable, as the date has already been reserved and preparations may have begun.
What if my event time changes?
Reach out to us right away. We’ll do our best to adjust timing based on availability.
