Terms of service

Booking & Deposits

A 50% non-refundable deposit is required to reserve your event date and rental items.

Bookings are not considered confirmed until the deposit has been received. Reservations are processed on a first-come, first-served basis.

Booking Policy

To ensure proper scheduling and preparation, the latest standard booking time is 7 days prior to your event date.

If your event is less than 7 days away, you are still welcome to contact us to check availability. We will do our best to accommodate last-minute requests whenever possible.

However, bookings within 7 days of the event cannot be guaranteed and will depend on availability, scheduling, and logistics.

Delivery

Delivery, setup, and takedown are included so you can enjoy your event without worrying about logistics.

Delivery is free within 20 miles of Woodridge, IL.

For locations beyond 20 miles, a delivery fee of $1 per mile will apply.

Our maximum delivery distance is 50 miles.

Setup & Takedown

Our team handles all setup and takedown of rental items.

For safety and stability reasons, arches and floral installations should not be moved once installed by the Luxi Blooms team.

The setup area must be safe, accessible, and cleared prior to our arrival.

Rental Location Policy

All rental items are reserved for one location per day. Once the arch and aisle flowers are installed, they are intended to remain in that location for the duration of the event.

If you would like the setup moved to a different location during your event (for example, from the ceremony space to the reception area), the move must be performed by the Luxi Blooms team to ensure the arrangements remain secure and undamaged.

A $100 relocation fee will apply for moving the setup to a second location within the same venue or event site.

If you plan to have the décor moved during your event, please let us know in advance so we can properly schedule our team.

Pickup Policy

Free pickup is included until 10:00 PM.

Late pickup fees apply after this time:

10:30 PM – $50

11:00 PM – $75

11:30 PM – $100

12:00 AM – $150

When possible, we are happy to coordinate next-day pickup with your venue to help avoid late fees. This depends on venue approval, item availability, and scheduling.

Responsibility for Rental Items

Clients are responsible for all rental items from the time of delivery until they are picked up by Luxi Blooms.

Damage, Loss & Non‑Return Policy

Any damage to rental items beyond normal wear and tear that occurs during the rental period may result in a charge of up to two times the rental price of the item.

If an item is not returned within the agreed rental period, the client will be charged four times the rental price of the item and ownership of the item will transfer to the client.

Client credit card information may be securely stored during the rental period and will be deleted once rental items are returned and inspected.

Moving Rental Items

Arches and floral installations must not be moved after installation by the Luxi Blooms team.

If items are moved without approval and damage occurs, the client will be responsible for repair or replacement costs.

Wind & Outdoor Safety

For outdoor events, clients must ensure the setup area is safe and suitable.

If wind or severe weather conditions pose a safety risk, Luxi Blooms reserves the right to adjust the setup location.

Venue Requirements

Clients must confirm that their venue allows our rental items and installation.

The venue must provide adequate setup space and safe access for delivery and pickup.

Cancellation & Refund Policy

A 50% non-refundable deposit is required at the time of booking to reserve your event date and rental items. Your booking is not confirmed until the deposit has been received.

The remaining 50% balance & any additional fees (if applicable) will be charged 30 days prior to your event date.

If you cancel your booking 30 days or more before your event, the remaining 50% balance will not be charged. However, the initial 50% deposit is non-refundable, as it secures your date and prevents other bookings for that time.

If a cancellation occurs within 30 days of the event, the full balance may be charged and is non-refundable, as the date has already been reserved and preparations may have begun.

Photography

Luxi Blooms may photograph our rental items at events for portfolio, marketing, and social media purposes.

Force Majeure

Luxi Blooms will not be held responsible for cancellations, delays, or inability to perform services due to circumstances beyond our reasonable control.

These circumstances may include severe weather, natural disasters, illness, accidents, government restrictions, or venue closures.

Liability & Indemnification

Luxi Blooms is not responsible for injuries, accidents, or property damage that may occur during or after the use of our rental items.

The client agrees to indemnify and hold harmless Luxi Blooms, its owners, employees, and contractors from any claims, damages, losses, or expenses arising from the use of our services or rental items.

Governing Law

These Terms & Conditions are governed by the laws of the State of Illinois.

Any disputes will be resolved in the appropriate courts located in Cook County, Illinois.

Agreement

By paying the deposit for a Luxi Blooms rental, you confirm that you have read, understood, and agreed to these Terms & Conditions and all policies outlined above.

Questions

If you have any questions, please contact us at: bookings@luxiblooms.com